NCD Technologies is in the cloud, launching its myNDC service cloud, which aims to simplify customer service communication and support.
Customers in the Americas, EMEA and Asia Pacific regions will have access to NDC's Incident Management tools from the launch of the cloud system, with this to be rolled out to China later in the year.
Designed to simplify IT infrastructure, myNDC will replace the old applications that were used to provide customer service, enabling a seamless customer service agent experience to create tickets, view a customer’s installed base or their service history, allowing the team to focus and prioritize service requests.
NDC’s service team will be able to execute service requests more comprehensively using a knowledge base, and optimise its global resources to deliver excellent levels of service. Customers will even be able to generate their Return Materials Authorisations (RMAs) though myNDC.
"The company has adopted a deliberate business mind-set in the team of ‘Get going, Get better and Get ahead’ for implementing the myNDC service cloud to immediately deliver these benefits to its customers - and to keep evolving and improving," said Mahesh Havildar, Vice-President Operations and Global Customer Service for NDC. "With myNDC, customers will have an additional and dependable channel to reach the company and have complete visibility of their service requests and the status of their job. We welcome our customers to myNDC where the improved engagement and simplicity of operation will delight our customers."