Engel Austria has launched new programmes for the maintenance of injection moulding machines called Engel protect and Engel protect+. The two service packages insure plastics processing firms against repair costs while improving the availability of machinery and systems.
“Calculating maintenance costs is not easy, especially where injection moulding machines are used for a lot of different products and the requirements keep changing,” said Wolfgang Degwerth, Head of the Customer Service Division at Engel Austria. “With our new service packages, we are enabling customers to plan reliably from the start.”
Where clients sign up to Engel protect, Engel pledges to rectify at no additional cost all damage to production systems supplied by Engel not caused by wear or operation. Spares, transport and technical services are included, regardless of whether these are rendered on site or over the phone. Engel protect+ includes expendable parts (the only exception to this being components subject to plasticising wear).
Since the two service packages make quotations and ordering processes superfluous, processors also save time.
Known as Engel plus, the group’s range of maintenance-oriented products and services also include the upgradable ecodriveR energy-saving option, the flomo temperature-controlling water distribution system, oil maintenance, the e-service.24 remote maintenance tool and the e-factory 2 MES solution as well as training and e-learning options.